Customer Survey

Erin Lee, 09/12/2025

If I could give Ron and his team 10 Stars, then I would! It's been a challenge to find a mechanic in this area to work on my 2006 BMW X5 that isn't a primary vehicle and Fort Mitchell Garage now has a customer for as long as we live in the area!! When I had yet another window regulator, etc bite the dust right before I was supposed to travel for work 2 straight weeks, I started calling around. At 2 other locations I contacted, I felt like I was being talked down to because I was a woman and told I'd need a full diagnostic and a lot of other additional things without them even seeing the vehicle. (I just wanted the window fixed!!!) When I spoke with Ron, I was immediately at ease and felt like I was talking to my Dad. He was patient when answering all my "dumb" vehicle questions and very understanding that I would need to drop it off and may not be able to pick it up until I returned to town. EVERY single person I spoke with on the phone was kind and caring. When my boyfriend picked up the vehicle and called me, the first thing he said was "Everyone there is so sweet and amazing!" I'll definitely be taking the suv back for additional repairs and recommending Fort Mitchell Garage to anyone looking for a mechanic. Thank you!!! You're all truly the best!